Shareholder FAQs

How do I change my address?
You should notify us by writing to us of the change. Your letter should contain both your old and new addresses, your full names and share account number. Y...
Tue, 9 Jun, 2015 at 11:03 AM
Can I have my dividend paid directly into my bank account?
Yes, you can. . Kindly download the e-mandate form or contact us by e-mailing to request for a mandate form. ...
Tue, 9 Jun, 2015 at 9:31 AM
How can I confirm the number of shares I hold?
You can determine the number of shares you hold by adding up the number of shares on your Share Certificates and your holdings in CSCS or by referring...
Thu, 18 Jun, 2015 at 8:55 AM
What are dividends and when are they paid?
Dividends are payments out of operating profits by a company to shareholders and are paid net of withholding tax (Currently 10%). It may be paid once a year...
Tue, 9 Jun, 2015 at 9:38 AM
What is meant by 'Ex Dividend' and 'Cum Dividend'?
Prior to announcing the year-end results of companies, dates are set out for the Closure of Register of Members for the purpose of payment of dividend and/o...
Tue, 9 Jun, 2015 at 9:39 AM
I have not received my dividend. What should I do?
Please contact us via or visit our office at 33C Cameron Road, Ikoyi, Lagos
Tue, 9 Jun, 2015 at 9:40 AM
My dividend warrant is out of date and is now invalid. What do I do?
Please visit us to have it revalidated or send us an authority letter to revalidate with the attachment of the stale dividend(s) you wish to be revalidated....
Tue, 9 Jun, 2015 at 9:42 AM
I have found an old uncashed dividend warrant. What can I do?
Dividend warrants are currently valid for six months from the date of payment. After this time you should return any uncashed/unpaid warrant to us for reval...
Tue, 9 Jun, 2015 at 9:43 AM
What happens if I lose my dividend warrant?
If you lose your dividend warrant you should contact us at as soon as possible and explaining briefly how the warrant w...
Tue, 9 Jun, 2015 at 9:44 AM
What happens if I fail to receive my dividend warrant?
If you have not received your dividend warrant within a reasonable period of time or 6 months after dividend has been declared, kindly contact us at custome...
Thu, 18 Jun, 2015 at 11:45 AM